Direct support from suppliers of your cutting machine
RAM designs and manufactures innovative and customized cutting machines to meet the specific needs of different manufacturing sectors. As manufacturers of cutting machines, we are committed to offering high-quality services that ensure efficiency, precision and reliability for maximum performance of the solutions we design.
RAM offers ongoing technical support to ensure that shapers are always operating at their maximum capacity. Our technical support services as your cutting machine supplier include:
Our goal is to always be by your company’s side to help you minimize the downtime of your cutting machine.
RAM offers comprehensive support for using and updating the multilingual software used on its cutting machines.
Our software is designed to be intuitive and versatile, allowing users to operate the machines in different languages and with different configurations.
This ensures an optimal user experience and greater operational efficiency.
Our support team is always available for assistance and updates, ensuring that the software remains at the forefront of technology and continues to meet the needs of our global customers.

With an active Internet connection on the machine, we can remotely verify system configuration parameters, monitor the correct operation of machine inputs and outputs, perform control software updates, and guide and instruct the operator on procedures and correct machining setup. To enable us to connect, in case it is not already installed, it is necessary to download and start the following program:
Please note: do not rename the downloaded file, use it directly.
Some of the manufacturers delude customers by talking about no-load travel speeds. Others even respond with virtual data derived by considering reduction ratios between motors and actuators.
Unfortunately, there is still no standard in this field that obliges machine manufacturers to measure performance data under operating conditions set by the standard: the type of material being processed and the profile of the template to be cut are in fact parameters that greatly influence the performance of an automatic machine of this type.
Thanks to the 1200sqm showroom perpetually in operation, it is our custom to invite the customer to the RAM premises to demonstrate before his eyes, on his material if he wishes, the real production speed of our machines…without any tricks!
A production line is a cascading set of different machines that starting from the raw material generate the finished product. It is a type of installation with very high productivity but involves very high space and investment costs. Our products can form production lines.
Thanks to a series of accessories developed for some of our machines, we are able to deliver continuous production systems into the hands of the customer for the same order of magnitude of investment and installation space required as a single machine!
For the training of new workers in your company you can contact us directly.
We offer both new operator training sessions and review sessions, which ensure that you are always using our cutting machine control tools in an efficient and optimized manner.
Training can take place either at our site or at the client’s site.